jjvan Privacy Policy

This Privacy Policy ("Policy") describes how jjvan ("jjvan", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "Player", "User") who access or use the jjvan online sports betting and casino platform, available at jjvan.net and its associated mobile interfaces.

jjvan is committed to protecting your privacy and handling your personal data in a transparent, lawful, and fair manner. This Policy has been prepared in accordance with applicable international data protection standards and our obligations under our gaming licence.

By registering an account with jjvan, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed as described herein. If you do not agree with any part of this Policy, you should not use jjvan.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

For the purposes of applicable data protection law, jjvan is the data controller in respect of personal data collected from players and visitors to jjvan.net. As data controller, jjvan determines the purposes and means of processing your personal data.

jjvan operates under an international gaming licence and is subject to the data protection and privacy obligations imposed by that regulatory framework. jjvan has appointed a designated data protection contact responsible for overseeing compliance with this Policy and handling player data requests.

jjvan collects several categories of personal data about Pakistani players. The table below provides a structured overview of each data category, examples of the specific data points involved, and the primary purpose for which each category is collected:

jjvan does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or political opinions. If any such data is incidentally shared with jjvan (for example, through a support message), it will be treated with the highest level of protection and will not be processed beyond what is strictly necessary to handle your enquiry.

jjvan collects personal data through the following channels:

• Direct Interactions: Data you actively provide when registering an account, completing KYC verification, making a deposit, withdrawing funds, placing bets, contacting support via live chat, or submitting a complaint.
• Automated Technologies: Technical and usage data collected automatically as you interact with the jjvan platform, including via cookies, server logs, and analytics tools. See Section 9 (Cookies) for more detail.
• Third-Party Payment Providers: Confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 processors when processing your deposits and withdrawals.
• Identity Verification Providers: Where jjvan uses a third-party KYC or age verification provider to verify your CNIC or other identity documents, that provider shares verification outcomes with jjvan.
• Fraud Prevention Partners: Risk signals and fraud indicators from fraud detection services used by jjvan to protect the platform and its players from unauthorised activity.
• Game Providers: Session and outcome data from licensed game providers (e.g., Evolution Gaming, Pragmatic Play) integrated into jjvan Casino, to the extent required for account crediting and dispute resolution.

jjvan processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your jjvan account, process deposits and withdrawals in PKR, settle bets, and provide customer support. Without this processing, jjvan cannot provide its services.
• Legal Obligation: Processing required to comply with applicable law and our gaming licence conditions, including Know Your Customer (KYC) identity verification, anti-money laundering (AML) transaction monitoring, age verification (21+), and data retention obligations.
• Legitimate Interests: Processing based on jjvan's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud detection and prevention, platform security, responsible gaming monitoring, and improving the jjvan platform for Pakistani players.
• Consent: Where jjvan has specifically asked for your consent before processing — for example, for marketing communications via SMS or email. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting support.

jjvan uses your personal data for the following purposes:

• Account Registration & Management: Creating and maintaining your jjvan account, verifying your identity and age, managing your PKR wallet balance, and processing your login credentials securely.
• Payment Processing: Facilitating deposits via JazzCash, EasyPaisa, HBL, and other supported Pakistani payment methods, and processing withdrawals back to your designated payment account.
• Bet Settlement: Recording, calculating, and settling bets on cricket (including PSL), table tennis, casino games, and all other jjvan markets.
• KYC & AML Compliance: Verifying your identity to prevent underage gambling, detect and prevent money laundering, and comply with our gaming licence's anti-financial crime requirements.
• Fraud Prevention & Security: Detecting and investigating suspicious account activity, preventing unauthorised account access, and protecting the integrity of betting markets.
• Responsible Gaming: Monitoring your betting and deposit patterns to identify potential problem gambling indicators, enforcing deposit limits and self-exclusion requests, and providing appropriate responsible gaming interventions where warranted.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance and evidence purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve jjvan's features, market offerings (including PSL betting markets), and user experience for Pakistani players.
• Marketing Communications: Sending you information about jjvan promotions, bonuses, and new products where you have consented to receive such communications. You can opt out at any time.
• Legal & Regulatory Compliance: Responding to lawful requests from regulatory authorities, law enforcement, and our licensing body, and maintaining records as required by law.

jjvan does not sell your personal data. We do not share it with third parties for their own marketing purposes. Your data may be shared with third parties only in the following circumstances and only to the extent strictly necessary:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 processors receive transaction data necessary to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services that process your CNIC and other ID documents on jjvan's behalf to fulfil age and identity verification requirements.
• Game Providers: Licensed casino game providers (e.g., Evolution Gaming, Pragmatic Play) receive a player identifier and session data necessary to deliver their games within the jjvan Casino environment.
• Fraud & Risk Service Providers: Third-party fraud detection platforms that analyse transaction and behaviour patterns to identify fraudulent or money-laundering activity.
• IT & Infrastructure Providers: Cloud hosting and infrastructure providers who process data on our behalf under binding data processing agreements that require them to maintain confidentiality and appropriate security standards.
• Regulatory Authorities & Law Enforcement: Where legally required or compelled by a court order or regulatory authority with jurisdiction over jjvan's operations, we will disclose personal data to the extent required.
• Professional Advisers: Lawyers, auditors, and compliance consultants who require access to data in connection with the provision of their professional services to jjvan, subject to confidentiality obligations.

jjvan takes the security of your financial data seriously. Deposits and withdrawals in PKR via JazzCash, EasyPaisa, and bank transfers are processed through secure, encrypted payment gateways. jjvan does not store your full JazzCash PIN, EasyPaisa PIN, or bank account passwords at any point.

For USDT TRC20 cryptocurrency transactions, jjvan stores only the wallet address and transaction hash necessary to verify and credit deposits. Private keys associated with your external cryptocurrency wallet are never transmitted to or stored by jjvan.

jjvan will never ask for your JazzCash PIN, EasyPaisa MPIN, bank ATM PIN, or internet banking password. If anyone claiming to be from jjvan support asks for these details, please report it to us immediately via live chat — it is not a legitimate jjvan communication.

jjvan uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyse platform usage. A cookie is a small text file stored on your device when you visit jjvan.net. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the jjvan platform to function. These include session cookies that keep you logged in, security tokens, and load balancer cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences — such as preferred language, timezone settings relevant to Pakistani Standard Time (PKT), and display options — to provide a personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate jjvan.net — which pages are visited most, how long sessions last, and which betting markets are most popular among Pakistani players. This data is used to improve the platform.
• Security Cookies: Help detect and prevent fraudulent activity, including device fingerprinting for fraud detection purposes.

You may manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent jjvan from functioning correctly. Blocking analytics or functional cookies will not prevent you from using jjvan but may affect your experience.

jjvan retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by law. The following retention periods apply:

• Active Account Data: Retained for the duration of your jjvan account plus a minimum of five (5) years following account closure, in compliance with AML regulations and our gaming licence conditions.
• KYC Identity Documents: CNIC copies, selfies, and other verification documents are retained for a minimum of five (5) years following account closure as required by anti-money laundering legislation.
• Transaction & Betting Records: All deposit, withdrawal, and betting records in PKR are retained for a minimum of five (5) years following account closure for regulatory, audit, and dispute resolution purposes.
• Support & Communications Data: Live chat transcripts and support email records are retained for three (3) years following the resolution of the relevant interaction, unless they form part of an ongoing dispute.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for three (3) years following the withdrawal of that consent.
• Cookies & Analytics Data: Anonymised analytics data may be retained for up to two (2) years for platform improvement purposes.

jjvan implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Encryption: All data transmitted between your device and jjvan.net is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms an active secure connection.
• At-Rest Encryption: Databases containing personal data — including identity documents, financial records, and betting history — are encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. jjvan staff are granted the minimum level of system access necessary to perform their specific role. Access is subject to authentication controls and is logged for audit purposes.
• Two-Factor Authentication (2FA): jjvan supports and strongly encourages 2FA for all player accounts, using OTP codes delivered to your registered Pakistani mobile number.
• Regular Security Audits: jjvan's platform and infrastructure are subject to regular security assessments, including vulnerability scanning and penetration testing.
• Incident Response: jjvan maintains an incident response plan for data security breaches. In the event of a breach that is likely to result in a risk to players' rights and freedoms, jjvan will notify affected players and the relevant regulatory authority within the timeframe required by applicable law.

Despite these measures, no internet-based system is completely immune to security risks. jjvan cannot guarantee absolute security, but we are committed to continuous improvement of our security posture and to prompt, transparent communication in the event of any security incident that affects your data.

As a jjvan player, you have the following rights in relation to your personal data. To exercise any of these rights, contact jjvan's data protection team via live chat or email at [email protected] with the subject line "Privacy Request":

• Right of Access: You may request a copy of the personal data jjvan holds about you (commonly known as a Subject Access Request or SAR). jjvan will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data jjvan holds about you is inaccurate or incomplete, you have the right to request correction. For example, if your registered mobile number has changed, you can update it via account settings or support.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is limited where jjvan has a legal obligation to retain data — for example, KYC and transaction records required under AML law cannot be deleted on request.
• Right to Restrict Processing: In certain circumstances (e.g., while a dispute is pending), you may request that jjvan restricts the processing of your data to storage only.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes. jjvan will consider your objection but may continue processing if it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

jjvan strictly prohibits use of the platform by anyone under the age of 21. Age verification is a mandatory step in the jjvan registration process — all players must confirm their date of birth and, where required, submit a valid CNIC to verify that they meet the 21+ requirement.

If you believe that a person under the age of 21 has registered a jjvan account or is accessing the platform using another person's credentials, please report this to jjvan support immediately via live chat. We take all such reports seriously and investigate them promptly.

Parents and guardians in Pakistan who are concerned about minors accessing online gambling platforms should consider using internet filtering software to restrict access to gambling sites on shared devices and web connections.

jjvan operates internationally and may transfer your personal data to servers or service providers located outside Pakistan. Where personal data is transferred internationally, jjvan ensures that adequate safeguards are in place to protect your data in accordance with applicable data protection standards.

These safeguards include:

• Entering into data processing agreements with international service providers that incorporate standard contractual clauses approved by international data protection authorities;
• Selecting service providers that have been certified under recognised international data protection frameworks;
• Ensuring that encryption and security controls apply consistently regardless of where data is geographically stored or processed.

jjvan reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, jjvan will notify you by updating the "Effective Date" at the top of this page and, where appropriate, by sending you a notification via the mobile number or email address registered on your account.

Continued use of jjvan following the effective date of any update to this Policy constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically. If you do not agree with the revised Policy, you should discontinue use of jjvan and may request account closure by contacting support.

For any questions, concerns, or complaints relating to this Privacy Policy or jjvan's handling of your personal data, please contact jjvan's data protection team via:

• Live Chat: 24/7 support available on jjvan.net
• Email: [email protected] with the subject line "Privacy Request"

jjvan aims to respond to all data protection enquiries and access requests within 30 days. If your request is complex or involves a large volume of data, we may extend this period by a further 60 days and will notify you of any such extension.

jjvan takes all privacy complaints seriously and will investigate each one thoroughly. We are committed to resolving any concerns you have about how your personal data is processed and will work with you in good faith to reach a satisfactory outcome.